All Yeelight products distributed by OK Mobile Sdn Bhd come with a one-year after-sales service and warranty protection. The after-sales service and warranty starts from the day the customer purchases the product.
- To enjoy the full after-sales service and support, customers are advised to immediately register their product at the point of purchase or at the point of receiving the product (for purchases made via online channels) by logging onto yeelight.my.
- The after-sales service and warranty protection is only valid in Malaysia and is provided by OK Mobile Sdn Bhd or its authorized service centers.
- All Yeelight products are also covered by a 7-day Dead-On-Arrival (DOA) protection from the date of purchase. A DOA product is defined when the main components of the product (except accessories and consumable parts) are damaged or non-functional after the first time it is removed from the original product packaging.
- To enjoy the full after-sales service and support, Customers are advised to immediately register their product at the point of purchase or at the point of receiving the product (for purchases made via online channels) by logging onto copper2u.com. Customers are required to keep invoices as proof of purchase.
- Once your information is verified, we shall contact you for further action which may include the following:
- To gather more information and/or to understand the issue better
- Guide you through basic troubleshooting steps
- Provide instructions on how to return the product to us for inspection.
- Once the product has been returned to us, the product will be tested and verified to identify the causes of failures/ defects within 14 working days.
- As part of your return, please do not include any unaffected parts/ accessories. If you are sending the package to us by courier, please use a traceable service. Make sure to include the Repair Request number on the air waybill/consignment note of the parcel and the Repair Request Form.
- If your product has been repaired or you’re given a replacement unit, the product will continue to be warranted for the remaining period of your original warranty, or 60 days from the date of the completion of your claim, whichever is longer.
- Customers located in the Klang Valley are advised to pick up repaired/replacement unit within 3 months from the date of the completion of the Repair Request. For Customers located out of the Klang Valley, you will receive your repaired/ replacement unit via courier.
- The warranty will continue in the event that the product is found to be defective after firmware upgrade released by Yeelight officially (no hardware defects).
- This warranty does not cover the following cases:
- OK Mobile Sdn Bhd finds evidence the product is not supplied by OK Mobile Sdn Bhd . The product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered.
- If any parts of the product are missing.
- Liquid damage to any parts and/or components.
- If any parts of the product are missing due to unauthorised modifications.
- Any damage occurs in/ on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
- Deterioration/ reduction of run time due to deterioration of battery performance over time.
- Deterioration of the product caused by normal wear and tear, including but not limited to rust, stains and discoloration.
- The product / accessories is tempered
- OK Mobile Sdn Bhd reserves the right to determine whether a product is "Out of Warranty" at the company’s sole discretion according to the standards listed above.
- Service of Out of Warranty products shall be separately quoted by OK Mobile Sdn Bhd or its service center and respective service shall be provided upon service fee payment.
- OK Mobile Sdn Bhd reserves the right to update this Warranty Policy without notice.
Authorised Service Centre
149, Jalan Maharajalela
50460 Kuala Lumpur